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FAQ

Are you a trading company or manufacturer?

We are a manufacturer enterprises of abrasives over 20years.our products have competitive price and quality guarantee. Welcome to send your inquiry!

Do you provide samples ? is it free or extra ?

Yes, we could offer the sample for free charge but you need to pay the cost of freight.

How can I get the new price of a product?

Please provide the exact or approximate quantity, packing details, destination port or special requirements, then we could give you the price accordingly.

How do you guarantee the product quality?

We have the quality control system ISO9001:2008, and it's been followed strictly. We also have the professional QC team, and each our package worker will be in charge of the final inspection according to the QC instruction before packing.

How long is the lead time?

Except OEM products, generally 5-7 days for trial order, 10-20 days for mass order once deposit received.

How about your after-sale service ?

If any technical or quality problem after you receive the cargo, you can contact us any time.If the problem caused by us, we will send you free goods for replacement or refund your loss.

How to contact us?

You can leave messages on the website, or send emails to xlabrasivematerial@gmail.com directly. We will reply you within 8 hours.

Can we have a visit to your factory?

You’re warmly welcoming to visit our plant. And please inform me of your scheduled time in advance, we’ll pick you up and arrange the agenda for you.

Do you have any experience with exporting?

Yes, We have a global sales network reaching all around the world.

Can I use my own design package?

Yes, The package can be with your logo.